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Returns

We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world.

Artistic Elements upholds a very strict return policy. Please make your purchases very, very carefully.

If you change your mind about an item, please contact us at cs@theartisticelements.com to initiate a return. Eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

Orders shipped with free shipping will be assessed the real value of the shipping costs associated with the order.

Returns requests must be received within 7 days from the delivery or pick-up date, and in original condition and in original packaging. Items not received in original condition and in original packaging cannot be refunded.

Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.

Additional Terms:
- Non-stock items and custom orders are not returnable and non-refundable.
- Floor Samples and all items marked as final sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.
- Orders that are not deliverable due to size or weight will be subject to our return policy. Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered. 

Orders can be cancelled within 24 hours of time of placement. Orders which are cancelled 24 hours past the time of placement are subject to our return policy.

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