Terms and Conditions
California Proposition 65
California's Proposition 65 (Prop 65) entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm if consumers are exposed to such chemicals above certain threshold levels. While this law is only for California, because Grayson Living sells products to consumers in California, we are required to display the warnings.
California Customers: California Proposition 65 Warning
WARNING: This product may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
Product Review Policy
We appreciate you taking the time to write a product review and will gladly post your review if you:
- Have purchased that specific product
- Write only factual and relevant information about the product
- Refrain from using any offensive or foul language.
Any submissions that do not follow the review policy will be removed from the website. When filling out the review, please leave an email address, so we may contact you to resolve any issues. (Your email address will not appear on our website.)
When writing a review, please focus on the product you purchased and have received. Your review will be read before posted to the website. Any offensive or discriminatory language in the review is subject to being removed. Refrain from discussing the promotions or price of the product as they are subject to change. Reviews written as a response to previous comments and do not pertain to the product itself will not be posted. Please do not include any personal contact information in the review itself.
We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world.
Artistic Elements upholds a very strict return policy. Please make your purchases very, very carefully.
If you change your mind about an item, please contact us at email@example.com to initiate a return. Eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.
Orders shipped with free shipping will be assessed the real value of the shipping costs associated with the order.
Returns requests must be received within 7 days from the delivery or pick-up date, and in original condition and in original packaging. Items not received in original condition and in original packaging cannot be refunded.
Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.
- Non-stock items and custom orders are not returnable and non-refundable.
- Floor Samples and all items marked as final sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.
- Orders that are not deliverable due to size or weight will be subject to our return policy. Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered.
Orders can be cancelled within 24 hours of time of placement. Orders which are cancelled 24 hours past the time of placement are subject to our return policy.
Our Damages Policy and Guidelines
At Artistic Elements, we work with only the best in the shipping industry to ensure that your items arrive at your home safely and undamaged. In the unlikely occurrence that your item arrives damaged, defected or incorrect, we will immediately work to repair or replace your item. Please note that our damages policy is to replace or repair damaged or incorrect items. If you would like a refund, you must process your request as a return (see our Returns Policy here), which may incur fees for shipping, handling, and restocking costs. To guarantee the the best customer experience, please follow our guidelines below when you receive your delivery.
Damages or Incorrect Items Policy and Guidelines for Freight Items:
If you receive a freight item with a required signature, please inspect the packaging and open your package immediately (BEFORE SIGNING) to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item. If shipment is refused prior to inspection of the item, you may be subject to re-delivery fees.
After you refuse the shipment, please contact our customer service within 48 hours at firstname.lastname@example.org or 888-908-2925. Please be prepared with photos of the damage (we may ask for these to be sent to us via email). Once contacted, we will file your claim and ship you a replacement at no additional cost.
NOTE: If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item’s arrival may be declined.
NOTE: If you arrange to pick up your item from a warehouse, you forfeit the right to claim any damage on your item with Artistic Elements.
Damages or Incorrect Items Policy and Guidelines for Parcel Items:
If you receive a no signature required parcel item, please open your package and inspect immediately. Please keep all original packaging. If your item is damaged or incorrect, please take photos of the item and its packaging and report the damage to customer service at email@example.com. Please be prepared with photos and a detailed description of the damage. Clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without the original packaging, and damage claims reported after 48 hours of your item’s arrival may be declined.
Damage claims will be denied if the item has been used or installed.
Missing or Incorrect Items Policy and Guidelines for Parcel Items:
In the rare occurence that an item is missing or incorrect, please call us within 48 hours of delivery. We will investigate the situation and send a replacement item at our sole discretion. Artistic Elements is not responsible for any misplaced or stolen packages. If your item is approved as an incorrect item, we will provide an RMA # and instructions on where to ship the item back. Once we recieve your incorrect item back, we will send out a replacement item. Incorrect item claims reported after 48 hours of your item’s arrival may be declined.
NOTE: Different computers and web browers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. Similarly, all items made from natural products (including but not limited to: wood, marble, limestone, alabaster, glazed ceramic, etc.) will have natural variations and no two items will look identical. These variations are expected and will NOT be considered defects, damages, or incorrect items.
Where Does My Damaged Return Item Go?
All damaged items returned to us are either donated or field destroyed. Damaged items are unfit for resale.
Our Shipping Policy
The Artistic Elements team is dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you can't find the information you're looking for, don't forget we're always here to help! Chat, call, or email us, and we'll be in touch shortly.
We are excited to offer FREE curbside delivery (Monday through Friday, between 8am and 5pm) for all orders over $100 within the contiguous United States. Orders under $100 are charged a flat-rate shipping cost of $15.
Our FREE curbside delivery on orders over $100 is defined as below:
For parcel items, curbside delivery is defined as a no-signature required delivery to your mailbox, front door, or curbside.
For freight items, curbside delivery is defined as a signature-required curbside delivery. Curbside delivery carriers will NOT carry your delivery up stairs or enter your home under any circumstances. For information about our white glove service, see "Premium White Glove Service" below.
Artistic Elements is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. Artistic Elements is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.
We apologize we are not able to ship orders going to Alaska, Hawaii, Puerto Rico, and any US islands, as well as any international shipments
Estimated Shipping Times:
Estimated shipping times vary by order. A tracking ID will be emailed to you within 24 hours from the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.
- -Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
- -Orders sent via a Freight Carrier are delivered on average 7-15 business days after the order leaves the factory.
- -Orders sent via a White Glove Service are delivered on average 7-15 business days after the order leaves the factory.
PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.
When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.
Premium White Glove Service
Some of our products are oversized, heavy, fragile or one of a kind, and you may elect to use our Premium White Glove Delivery service to ensure that your order arrives safely to your door. If you select white glove delivery at checkout (or otherwise request white glove delivery), you will be charged a $199 Premium White Glove Delivery fee for one order item or a $299 flat rate fee on orders of two items or more. When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m.
As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is UNABLE to provide assembly and construction, move existing furniture, or make any modifications to your home. You may add on assembly services at an additional cost at checkout.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a restocking fee will be deducted from your refund.
Please contact us ahead of time at 888-908-2925 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.
Expedited shipping is available on select items for an additional cost. Please email us at firstname.lastname@example.org to inquire about expediting your order.